INFORMATION FOR TENANTS
MAIN emergency number 00 44 (0)771 731 4908
We have TEXT and WHATSAPP available and will do our best to reply to emergencies as quickly as possible.
If you’re looking to rent a property from our agency, here are a few basic pieces of information we will need:
- A holding deposit equivalent to one weeks rent will be required to reserve the property of your choice for 14 days during which time you must provide all the information requested, once your application has been accepted and a holding deposit has been paid this will be non-refundable if you fail to move in within the time period agreed.
Each applicant over the age of 18 will need to provide the following:
- 2 written references per applicant
If you are employed we will require a reference from your employer and a reference from your current landlord. If your self employed we will require a copy of your last two years accounts or tax return and current landlord. If you are claiming benefits we will need proof of your benefit payments and current landlords reference. We may request a personal proffessional reference in addition to substantiate your position.
- Photo ID for all applicants (passport/driving license)
- Proof of current residency (recent utility bill or similar)
- *** A HOME OWNER as guarantor is requested with all tenancies. The guarantor must provide proof of home ownership (Mortgage Statement) and proof of ID. If your guarantor has no mortgage we can search the land registry for details if you advise us of this.
- Where properties are let as student rooms a home owner guarantor in the UK is required and a terms rent in advance. Where a home owner guarantor can not be supplied the full term of the lease will be required to be paid in advance. A deposit may be required and will be held in the DPS (Deposit Protection Service).
- We will not accept part applications, please ensure all the above information and application form are supplied together, along with your guarantors form and information
All tenants will need to attend in person at the property within our office hours on the start date of your lease to collect keys and present your original photo ID as per the governments right to rent law.
Please ensure that you can comply with the terms and conditions shown above before paying the holding deposit.
A copy of our standard assured shorthold tenancy agreement is available on request.
Most properties do not allow pets but please ask if you would like us to consider your individual position.
Tenancies are for an initial 6 or 12 month period and will continue monthly thereafter.
Our staff and contractors will not accept inappropriate behaviour from tenants and action will be taken if you are uncivil or rude to any member of our team or other residents. Our phone calls are often recorded for security and we operate CCTV at our offices and many of our locations.
Repairs & Emergencies
In the event that your property needs repair during your tenancy, you must advise us of the nature of the repair needed immediately and we will do our best to obtain the landlords instructions with a view to quickly resolving this.
If the repair becomes apparent outside our normal business hours and is not an emergency please do not use our emergency number as the dispatch of a contractor for a none emergency repair will be at your own cost and not paid for by the landlord.
The definition of an emergency is an event that will damage the property such as fire or major flood or other matter which may be a danger to life. If the matter is a genuine emergency you should send a text detailing the problem to 0771 731 4908 and a team member will respond quickly.
Whilst we are aware other issues such minor leaks, broken boilers, lost keys, broken toilets, blocked drains ect are an inconvenience there is usually little we can do until our contractors can buy parts to complete the repair. If you have a minor leak please shut off your water at the stop tap and report the issue to us the next working day.
If you smell gas please turn off the gas at your gas meter, open all windows to ventilate the property and do not touch light switches or electrical items. Call the national grid emergency help line.
If you have had a break in or broken window please report the matter to the Police followed by our office the next working day.
In the event you have lost your keys and require a locksmith you will be required to provide our office with a copy of the new keys the following business day. Any damage to doors and windows is your responsibility.
Ending your tenancy
When you have completed the fixed term of your tenancy the tenancy terms will generally run on without need for further action. The only time a tenancy will be ended is if we have served you with notice under section 21 of the housing act requiring possession or you have issued 1 months notice, given on or before a rent due date to end the tenancy after the fixed terms has ended.
Changing your telephone number
If you change your phone number or contact details in any way please ensure you contact our offices in advance to allow us to update our records. We accept no responsibility for not being able to contact you on numbers & emails which you have provided and which no longer work.
When you move out of the property a member of our team will arrange to meet you at the property for a move out inspection.
Please ensure you read all gas, electric, water meters and have informed all the appropriate authorities of your move since we can accept no responsibility for new tenants using your account for ongoing services after your vacation. The service supplies are contracts between you and the supplier and do not involve the landlord or us as agents.